Setting Up a New Customer

Make sure you have the following ready before starting.

On the Qaller Teams side:

• An active Qaller Teams partner account. If you don't have one yet, contact Kwebbl support to request access.

• Sufficient licenses available for the customer. You can manage licenses directly from your partner portal. If you run into limits or have questions, reach out to support.

On the Microsoft side:

• The customer has a Microsoft 365 tenant with a valid custom domain.

• A Microsoft 365 account with Global Admin rights on the tenant you're configuring.

• Each user that needs Teams calling has an active Microsoft Teams Phone System license assigned to them. See Which Microsoft license do I need for Teams Calling? for an overview.

• One or two spare Office 365 licenses (Business Basic/Premium, E1/E3/E5) — only needed temporarily during setup.

• You know whether you have Global Admin access to the customer's Microsoft 365 tenant — this determines which path you'll follow at Step 5.

1. Go to https://portal.qallerteams.com and log in with your partner credentials.

Each customer requires their own unique trunk profile. You'll need this before you can complete the service setup in the next step.

1. In the left navigation panel, click Trunks.

2. Click Add Trunks.

3. The Create Trunk wizard opens. Select the region from the dropdown and click Continue.

4. Fill in the trunk details and click Continue:

   Field	Value
   Name	The customer's company name
   Type	PBX Link2Teams
   PBX Vendor	KWEBBL
   SIP Domain	sip.kwebbl.com
   SIP Proxy	sip.kwebbl.com

5. You'll now see the Add allowed sources and remote endpoints screen.

   First, add the Remote Endpoint:

   • Click Add another endpoint.

   • Fill in Hostname #1, Port #1, and Protocol #1:

   Field	Value
   Hostname #1	sip.kwebbl.com
   Port #1	5060
   Protocol #1	UDP

   Then, add the Allowed Source:

   • Click Add another source.

   • Fill in Hostname #1 under Allowed Sources:

   Field	Value
   Hostname #1	185.19.236.0/22

   Once both fields are filled in, click Continue.

6. Fill in the geo location details and click Continue:

   Field	Value
   Geo Location	UK
   SIP IP	Select the available option
   Media IP	Select the available option

7. Review the configuration and click Review Done.

8. You'll now see the trunk profile page. Click the Provision button to activate the trunk.

1. In the left navigation panel, click Enterprise.

2. Click Add Enterprise.

3. Fill in the customer details:

   • Name — the customer's company name

   • Description — for your own reference

   • E-mail — see the tip below

   • Phone Number — the customer's phone number

   • Address — the customer's address

4. Tick the I have access to this account checkbox.

5. Click Save.

If you used the customer's email address, an activation email is sent to them.

After saving, the portal will automatically open the Add Service wizard. Keep this open — you'll use it in the next step.

The Add Service wizard should still be open from the previous step. If you closed it, go to Enterprises, select the customer, and click Add Service.

The wizard consists of 5 steps. Work through them in order:

1. Select Region

1. Select UK from the Select region dropdown.

2. Click Continue.

2. Add Service

1. Fill in the service details and click Continue:

2. Click Continue.

3. Select Trunk

1. Select the trunk profile you created in Step 2 from the Select trunk dropdown.

2. Click Continue.

3. Add Microsoft Teams SBC Gateway

1. Under Ms Teams SBC Gateway #1, select Kwebbl from the dropdown.

2. In the SBC FQDN #1 field, enter the customer's domain without the top-level domain — for example, if the domain is example.com, enter example only. The portal will automatically append .sbc.qallerteams.com.

3. Click Continue.

5. Review and Save

1. Review the service configuration summary.

2. Scroll down — the Provision Later and Provision Now buttons may not be immediately visible.

3. Click Provision Later.