VoIP Connection Analyzer - Mac/Linux

To investigate a problem, our support engineers may ask you to run the VoIP Connection Analyzer. This article will explain how to do so on Mac/Linux.

Note: Please use a computer that is connected to the phone network.

Steps to run the VoIP Connection Analyzer:

1. Download the attached ZIP file on a Mac/Linux machine.

2. Unzip the file to extract the contents.

3. Open a terminal session and navigate to the folder where the ZIP file was unzipped.

4. Grant user access to the script by running the following command:

   chmod +x pingtest.sh

5. Run the script using the following command:

   ./pingtest.sh

6. Wait for the script to finish. It will generate an output file called "pingtest.txt".