Introduction
When provisioning a service in Qaller Teams, the portal configures a number of settings in the customer's Microsoft 365 tenant automatically. If one of these steps fails, the service will show an Error in Provisioning status and the remaining steps will be paused until the error is resolved.
This guide explains how to identify what went wrong and how to fix it.
Step 1 — Find the Error
The Service Configuration page will show Error in Provisioning in red next to the service status and the Ms SBC Gateway Status field.
To find the specific cause:
On the Service Configuration page, locate the MS Service SBC Gateway Details section.
Next to Ms SBC Gateway Status, click the red icon
next to the Error in Provisioning text.
A details panel opens — click the MS Teams tab.
Here you'll see each provisioning step listed with its status. Look for the step showing Error in Provisioning in red — this is where the process stopped.
What error are you seeing?
Select the error below that matches what you see in the MS Teams tab to jump straight to the solution.