Third Party Sub-Processors
Subprocessors chosen by us
Kwebbl uses certain third-party subprocessors to assist in providing our services. A subprocessor is a third-party data processor that has access to personal data of our customers or their end-users in order to provide services to Kwebbl.
This page provides important information about the identity, location, and role of each subprocessor we use. We will update this page from time to time to reflect changes in our subprocessors.
We have excluded telecommunications carriers from our subprocessor list. Although they handle calls that may involve personal data, they process this data in their capacity as independent data controllers under telecommunications law, not as processors acting on our behalf.
Sub-processor | Data | Limited to | Processing locations |
|---|---|---|---|
Bandwidth 🇺🇸 Number porting for international and special numbers | 🔵 Customer data | Ordering or porting applicable numbers | 🇺🇸 United States *1 *2 🇪🇺 Europe |
Bird 🇳🇱 Number porting for international and special numbers | 🔵 Customer data | Ordering or porting applicable numbers | 🇪🇺 Europe |
Call2Teams (Dstny) 🇬🇧 MS Teams to VoIP connector | 🔵 Customer data ⚠️ End-user data | Call2Teams MS Teams integration | 🇪🇺 Europe |
Cataleya 🇸🇬 MS Teams to VoIP connector | 🔵 Customer data ⚠️ End-user data | QallerTeams MS Teams integration | 🇬🇧 United Kingdom *2 *3 🇸🇬 Singapore *2 🇮🇳 India *2 |
ClickUp 🇺🇸 ERP and project management | 🔵 Customer data | 🇺🇸 United States *2 🇪🇺 Europe | |
CloudCTI 🇳🇱 VoIP and CRM API integrator | 🔵 Customer data ⚠️ End-user data | Cloud CTI CRM integration | 🇳🇱 Netherlands |
Colt 🇬🇧 Number porting for Belgium, Denmark, France, Luxembourg, Switzerland, and Sweden | 🔵 Customer data | Ordering or porting applicable numbers | 🇬🇧 United Kingdom *2 *3 🇪🇺 Europe 🇮🇳 India *2 |
De Staat der Nederlanden (CIOT) 🇳🇱 Statutory data exchange with Dutch law enforcement agencies regarding subscriber information | 🔵 Customer data | Customers with Dutch phone numbers | 🇳🇱 Netherlands |
Digifoon Services 🇳🇱 Provider of invoicing platform | 🔵 Customer data | 🇳🇱 Netherlands | |
Exact 🇳🇱 Cloud-based accounting and financial administration | 🔵 Customer data | 🇳🇱 Netherlands | |
Google Workspace 🇺🇸 Mail and cloud storage | 🔵 Customer data | 🇺🇸 United States *1 *2 🇪🇺 Europe | |
Nexxtra 🇩🇪 Order management, delivery, number porting, and customer support for Kwebbl Deutschland customers | 🔵 Customer data | Customers of Kwebbl Deutschland Ordering or porting applicable numbers | 🇩🇪 Germany |
Porting XS 🇳🇱 Platform for managing the porting of Dutch phone numbers | 🔵 Customer data | Customers with Dutch phone numbers | 🇳🇱 Netherlands |
Red Cactus 🇳🇱 VoIP and CRM API integrator | 🔵 Customer data ⚠️ End-user data | Red Cactus CRM integration | 🇳🇱 Netherlands |
Salesdock 🇳🇱 Sales enablement and proposal tool | 🔵 Customer data | German Customers of the brand Firmtel | 🇳🇱 Netherlands |
Slack 🇺🇸 Internal team communication and collaboration | 🔵 Customer data | 🇺🇸 United States *1 *2 | |
Vereniging COIN 🇳🇱 Number porting information, statutory data exchange for emergency services (112), and phone directory services for Dutch numbers | 🔵 Customer data | Customers with Dutch phone numbers | 🇳🇱 Netherlands |
Yenlo 🇳🇱 Integration layer between Kwebbl's platform and CIOT for statutory data exchange with Dutch law enforcement agencies | 🔵 Customer data | Customers with Dutch phone numbers | 🇳🇱 Netherlands |
Zendesk 🇺🇸 Customer support platform | 🔵 Customer data | 🇺🇸 United States *1 *2 🇪🇺 Europe |
*1 Transfer covered by the EU-US Data Privacy Framework.
*2 Transfer covered by Standard Contractual Clauses (SCCs).
*3 Transfer covered by the EU adequacy decision for the United Kingdom.
⚠️ End-user data covers personal data of individuals interacting with the platform, including personal data spoken or written during calls or fax transmissions, call metadata (such as caller ID, call duration, and timestamps), voicemail recordings, and fax content.
🔵 Customer data covers personal data of businesses and their employees or representatives within our customer chain, including resellers and their end-customers. This includes contact details, account information, phone numbers, and any other data actively provided by the customer in the context of delivering or managing the service.
International Data Transfers
For any transfers of personal data outside the European Economic Area (EEA), Kwebbl ensures appropriate safeguards are in place through one or more of the following mechanisms:
An adequacy decision by the European Commission for the country concerned, including the EU-US Data Privacy Framework where the recipient is certified under it
Standard Contractual Clauses (SCCs) as adopted by the European Commission, together with an assessment of the transfer and any additional measures needed to protect the data
Binding Corporate Rules (BCRs) where applicable
Another transfer mechanism recognized by the GDPR, including the derogations for occasional transfers.
Updates to Subprocessors
We may update our list of subprocessors from time to time according to the terms of our Data Processing Agreement.
If you are a customer of Kwebbl and wish to object to a new subprocessor, please contact us promptly at support@kwebbl.com. If you do not object within 30 days of us providing notice of a new subprocessor, you will be deemed to have accepted the new subprocessor.
If we determine that your objection is reasonable, we will work with you to find a mutually acceptable resolution. If we cannot reach a resolution, you may terminate your agreement with us in accordance with the terms of your contract.
AI Subprocessors chosen by the customer
The following subprocessors are only engaged when the customer actively selects them as their AI provider.
Mistral 🇫🇷Speech transcription and generative AI language model for AI Summaries | ⚠️ End-user data | 🇪🇺 Europe |
OpenAI 🇺🇸Speech transcription and generative AI language model for AI Summaries | ⚠️ End-user data | 🇺🇸 United States |
⚠️ End-user data covers personal data of individuals interacting with the platform, including personal data spoken or written during calls or fax transmissions, call metadata (such as caller ID, call duration, and timestamps), voicemail recordings, and fax content.
The customer independently selects and configures their AI providers and bears sole responsibility for ensuring that any personal data processed or transferred in that context complies with all applicable laws and regulations. Kwebbl solely facilitates the technical integration and has no control over, nor visibility into, the processing activities carried out by these providers. Kwebbl is not liable for any act or omission of any AI provider or third-party integration chosen by the customer, including data breaches, unauthorised processing, or violations of applicable law on the part of that provider. The customer indemnifies Kwebbl against any claims by third parties, including data subjects and supervisory authorities, arising from the processing carried out by the chosen providers and integrations.
The information in this table is provided for reference purposes only, without any warranties as to its accuracy or completeness. Kwebbl does not assess or verify the compliance posture of any listed provider. It is the customer's own responsibility to conduct due diligence on any selected provider before use.