Poor audio quality

Poor audio quality can be caused by mobile device settings, network problems, or the whereabouts of the user.

Mobile device

• Is Wi-Fi calling enabled? If the Wi-Fi network is busy or unstable, it can have a dramatic impact on call quality. Does the quality improve when Wi-Fi calling is disabled?

• Is 4G calling enabled? Does the quality improve when the setting is disabled?

Network coverage The mobile network operator may be performing maintenance on the network. This is primarily done during time windows with low impact, but sometimes maintenance cannot wait and will be performed during busy hours. In other cases, there may be issues on the mobile network that are not yet known to the mobile network operator.

• Check the Mobile Network - Outage / Maintenance Map for outages or ongoing scheduled maintenance.

Whereabouts

• Does the issue occur indoors, outdoors, or both? With modern buildings, the mobile network signal can decrease dramatically indoors.

When filing a poor audio problem report, please also provide information about the type of audio issue:

• Dropping calls

• Mechanical sound

• One-way audio

• Missed calls

In case the issue remains, file a problem report.