Information traces

Traces are always possible to investigate issues. For traces it is important to receive examples during the trace. Unfortunately we cannot run those traces for ever, and therefore please find below more information about the time windows of the different traces. 

Time Window

Monday from 11:00 am till Friday 17.00 pm

On weekends all traces will be stopped because we don’t let them uncontrolled running during the weekends.

Typical traces

Typical traces will be running for 1 week and will always end on Friday’s 17.00 pm. Before ending the trace Kwebbl will sent an notification, so resellers and customers can be informed in time. 

When traces will be stopped:

- If the problem is captured in the trace, we will deactivate the trace and start with the investigation;

- If the problem is not yet captured in the trace, the trace will be stopped on Friday 17:00 pm and can be activated on Monday 11:00 am.