👥 Creating User Groups
Within the 👤 Users section of the company panel, you can create and manage User Groups.
User Groups are a powerful way to organize users with similar roles or responsibilities. These groups can be used in 📞 Huntgroups within the telephony environment, helping you manage call routing and improve team collaboration.
You can also assign 🔒 permissions to these user groups. This allows members to manage certain features—such as 📋 dial plans—without giving them full administrative access to the company panel.
For example:
➡️ If a group has permission to manage dial plans, members can edit the 🔁 forwarding options of those dial plans directly in the 📱 Qaller App, while still keeping limited access rights.
Add a new Group
User Groups allow you to organize users and give them access to manage specific dial plans in the 📱 Qaller App — without granting full admin rights to the company panel.
When you add a Dialplan to a group, all members of that group will be able to manage that dial plan’s forwarding settings directly in Qaller.
🧭 How to Create a New Group
Go to:
➡️ Users → Groups → Add new groupEnter the group name 🏷️
In the “Name of the group” field, type a clear and descriptive name (e.g., Support Team or Sales Group).
This field is required.
Set a call pickup code ☎️
In “Call pickup short code”, enter the code users will dial to pick up calls for this group (e.g.,
*8).
Choose a group color 🎨
Select a color for the group box to make it visually easy to recognize.
Add users or dial plans ➕
Use the “Search User or Dialplan” field to find and add members.
Click the ➕ icon next to a name or dial plan to include it in the group.
Adding a Dialplan means all group members can manage that plan in Qaller.
Review the list of members 👀
Added users and dial plans will appear in the List of Members on the right-hand side.
Click “Create” ✅
Once everything looks correct, click Create to save your new group.