👤 Adding a New User
A User represents an individual within your organization who can log in to their own environment 🔐.
Each user can be linked to a physical phone ☎️ or softphone 💻 to make and receive calls, and can also connect to the Qaller app 📱 for mobile calling and presence features.
This guide will show you how to add a new user and configure their basic settings step by step ⚙️.
🧩 Adding User Details
Click on “+ Add” ➕
This opens the New User window where you can enter all required information.Fill in the user details 📝
First name – Enter the user’s first name.
Last name – Enter the user’s last name.
E-mail ✉️ – This email address will be used for login and notifications.
User’s number ☎️ – Assign the internal phone number (extension) for this user.
Login 🔐 – Optional: define a custom login name if needed.
Password 🔑 – You can type a password manually or click Generate to create a secure one automatically.
(Optional) Upload a profile photo 🖼️
Drag and drop a picture or click the placeholder to select a file manually.Enable “Enforce password change at the next login” ✅
This ensures the user sets their own secure password the first time they log in.
⚙️ Additional Settings
After filling in the basic user details, continue with the Additional Settings section.
These options define how the user behaves within the phone system and what access they have.
Caller ID ☎️
Select which number will be shown when the user makes outgoing calls.Call anonymously 🙈
Toggle this option on if you want the user to hide their number during outgoing calls.Assign to device 🔗
Link the user to a physical desk phone or softphone device. This connection enables calling and receiving calls through that device.Call recording 🎙️
Choose when calls for this user should be recorded (e.g. Never, Always, On demand).Language 🌐
Select the preferred interface language for the user.Role 🧑💼
Choose the access level:User with access to only User Panel – limited access for standard users.
Administrator – full access to manage settings and users.
Incoming call routing 🔄
Defines how incoming calls to this user are handled. The default option “Fixed” means calls will always ring on the assigned device.
🔓 Activate Features
After creating the user and setting up the basic details, you can enable additional features to customize the user’s experience and functionality.
Each option can be switched on or off using the toggle button.
Available Features ⚙️
Qaller Plus 📱
Enable this option to allow the user to connect with the Qaller app for mobile calling and status updates.Web Calls 🌐
Allow the user to make and receive calls directly through their browser — no desk phone required.Operator Console 🎛️
Grants access to the Operator Console, where users can manage and monitor multiple calls simultaneously.Voicemail 📬
Activates voicemail for the user, allowing callers to leave messages when the user is unavailable.Fixed-Mobile Sim Card 📡
Link the user’s mobile SIM card with the PBX system, ensuring seamless call handling between desk and mobile devices.Hotdesking 🧳
Allows the user to log in to any compatible desk phone and instantly load their own settings and number.Multiple Caller ID ☎️
Enable if the user needs to make calls using different outgoing numbers (useful for multi-company setups).Busy / Reject Settings 🚫
Configure how incoming calls are handled when the user is busy — for example, automatically reject calls on every other device.
Once all desired features are activated, click Save 💾 to apply the changes.